Windows 10 Version 1803(RS4) Update Issues

Expand / Collapse
 

Windows 10 Version 1803(RS4) Update Issues


Date:

5/15/2018

Topic:

Software

Title:

Windows 10 Version 1803(RS4) Update Issues

Product:

XSlate R12 i7 / i7 VPRO With Intel PCIe SSDs

OS Version:

Windows 10 Version 1803

 

Issue/Question

On May 8th, 2018 Microsoft released an upgrade to Windows 10 OS Version 1803, known as RS4, which has been confirmed to cause issues with Intel’s 600P and 6000P PCIe SSD’s.  Issues include repeated Blue Screens (BSOD) and system crashes.  Microsoft has blocked the installation from being applied to any PC that contains the Intel 600P/6000P SSD’s, however this upgrade can still be manually installed.  Additionally, windows update will provide a hardware incompatibility error message when attempting to install RS4 from Windows update.

Additional information is available here from Microsoft:  https://support.microsoft.com/en-us/help/4103721/windows-10-update-kb4103721

 

Resolution/Answer

2 resolutions are available to resolve this issue.

Resolution 1:  If you have applied the Windows 10 Version 1803 (RS4) Update and are experiencing these issues, we can roll back to the previous Windows 10 Version 1709 (RS3).  Please follow the below procedure to roll back to RS3:

To roll back, please go to Settings->Update&Security->Recovery->”Go back to the previous version of Windows 10”

  1. Click “Get started”

  2. Windows will ask you why are you going back and select “the earlier build seems more reliable” or anything you see fit.

  3. Answer “No thanks” when prompted if want to “Check for update”.

  4. Click “next” when the window “What you need to know” is shown.

  5. Click “next” again in the “don’t get locked out” window and then click on the “get back to earlier build” button.

  6. Windows will now start the “restore” operation.

 

Resolution 2: If you are receiving an error from windows update that states “Couldn’t install Windows 10 – Your PC hardware is not support on this version of Windows 10” this is because Microsoft is blocking the upgrade from being applied to your system.  Unfortunately, the OS will continue to attempt to install and this error will continue to be shown.  Xplore has created a script that will stop your system from checking for the RS4 upgrade for 30 days.  Please follow the below procedure to delay the PC from checking for upgrades for 30 days:

  1. Download “delay_windows_upgrade_30days.zip package attached to this article.  Extract these files to a location on your PC. 

  2. Once extracted, right click on “defer_Windowsupugrade_30days.bat” and select Run as Administrator. 

  3. If prompted by UAC, select yes.

  4. The script will open a command window and take approximately 30 seconds to run.

Your system will continue to check for windows updates, however will not check for windows upgrades for 30 days.

To restore the function to check for Windows upgrades, follow the below steps:

  1. Download “delay_windows_upgrade_30days.zip package attached to this article.  Extract these files to a location on your PC. 

  2. Once extracted, right click on “Restore_Windowsupgrade.bat” and select Run as Administrator. 

  3. If prompted by UAC, select yes.

  4. The script will open a command window and take approximately 30 seconds to run.

If you require further assistance please contact your Xplore Service Provider



Rate this Article:

Attachments


delay_windows_upgrade_30days.zip delay_windows_upgrade_30days.zip (1.61 KB, 210 views)

Add Your Comments


Name: *
Email Address:
Web Address:
   
  
 
 
   
Verification Code:
*
 

Details
Last Modified:Thursday, May 17, 2018 12:24 PM

Last Modified By: KB Admin

Type: BUG

Level: Intermediate

Rated 3 stars based on 2 votes.

Article has been viewed 1,889 times.

Options